I discovered SnapEngage 12 days ago. I sampled the app with its 15-day free trial (affiliate link) and bought a year’s subscription 30 minutes ago.
I have a new prospect (we have a signed non-disclosure agreement) among other opportunities that would not have happened without this fantastic Web conversion tool.
Visitors are prompted after 15 seconds (when I am online) with a chat window, “How may I help you?” If s/he answers, a message from “Visitor 1″ is sent to me on Skype (no new software needed). If s/he closes the box, I get no message and no interruption.
I had it live for under an hour before I converted a visitor.
Below is the transcript from that first chat (I editorialize with highlights and blue for your benefit. If you are reading this on email, I encourage you to click through to see the application in action.)
I got her location, how she found me, the pages she visited, and – best of all – a converted lead from a real person with whom I had already interacted!
The Transcript of My Chat
Requester email: firstname.lastname@example.org
Chat agent: Joe
Website address: http://www.medicalmarcom.com/medical-device-marketing/2011/07/list-of-doctors…
Entry page: http://www.medicalmarcom.com/medical-device-marketing/2011/07/list-of-doctors…
Coming from: http://www.fiercehealthit.com/special-reports/11-faces-follow-healthcare-social-media?grover_push… (I recognized this location; a relevant comment I left on a Fierce Healthcare post.)
Browser: Firefox 7.0.1
Platform: Microsoft Windows 7
User Agent: Mozilla/5.0 (Windows NT 6.1; WOW64; rv:7.0.1) Gecko/20100101 Firefox/7.0.1
Languages: English (en-us), English (en)
User IP Address: 220.127.116.11 (Comcast Business Communications)
User Geo. Location: Vernon Hills, IL, United States (US) [map] (Helpful!)
(21:15:23) Joe Hello, thank you for visiting! I happen to be online now. Can I help you in any way? (Readers, this is the default greeting I customized. It comes up automatically 15 seconds into your Medical Marcom visit.)
(21:15:23) Visitor Joe,
(21:16:38) Visitor I was on Fierce Healthcare and checked out the comments regarding the list, saw your ref to this list and wanted to look for some of my colleagues, thanks so much, Beth. (Name changed to keep her anonymity.)
(21:16:59) Joe Thanks, Beth.
(21:17:09) Joe Where are you/your colleagues from? Where do you work?
(21:17:23) [Visitor page reloaded. New URL: (It showed me where she went on my site.)]
(21:18:51) Visitor [Company name] assists orgs across the healthcare continuum by [what her company does].
(21:19:23) Joe Definitely tell me if the doc is on the http://www.medicalmarcom.com/medical-device-marketing/list-of-doctors-on-twitter/ list. If s/he is, and is missing from the Twitter list, I can add it.
(21:19:35) Joe Your company rings a bell.
(21:19:44) Joe I think I’ve done some work with you all before.
(21:19:52) Joe perhaps helping to promote a conference?
(21:22:22) Visitor could be. We have done [these].
(21:23:47) [Visitor page reloaded. New URL: (It showed me where she went on my site.)]
(21:24:25) Joe yes, it may have been a HIPAA one.
(21:24:50) Joe Well, welcome, Beth. Let me know if I can help you with any marketing communication, lead generation, etc. efforts.
(21:24:52) Joe For starters,
(21:24:57) Joe OMG, I LOVE THIS APPLICATION
(21:25:01) Joe http://www.snapengage.com
(21:25:06) Joe I installed it one hour ago
(21:25:16) Joe and I never would have met you if I hadn’t!
(21:26:47) Visitor checking my inbox for your list and will see if she is one it.
(21:27:28) [Visitor page reloaded. New URL: (It showed me where she went on my site.)]
(21:27:35) Joe there will be an email link to redirect you to the page where you can download the spreadsheet …
(21:27:39) Joe this app lets me see
(21:27:43) Joe that you are at the correct page now!
(21:27:49) Joe I am loving this app!
(21:28:12) Visitor ok this sounds toooo sweet
(21:30:13) Visitor by the way are you on skype?
(21:30:30) Joe yes
(21:30:35) Joe it loads right into Skype
(21:30:45) Joe and they have a free trial.
Live chat transcript times in GMT. Date & time: Wed Nov 02 21:15:22 UTC 2011
She later sent me an invitation to connect on LinkedIn. Get the free trial. No credit card required.